Customer Care
Payment Methods
This Payment Methods page applies to purchases made through the official e-commerce platform of Sveston London, a globally recognized watch brand established in 1978 and serving customers across the UAE, GCC countries, and international markets.
We offer secure and flexible payment options to ensure a smooth, convenient, and reliable shopping experience for all customers.
1. Available Payment Options
Sveston London supports the following payment methods:
- Cash on Delivery (COD)
- Credit & Debit Card Payments (Visa, Mastercard, and other supported networks)
- Tabby (Buy Now, Pay Later)
- Tamara (Installment Payments)
All online payments are processed through secure and encrypted payment gateways to help protect customer information and transaction security.
2. Cash on Delivery (COD)
Customers may choose to pay in cash upon receiving their order.
- Payment must be made in full at the time of delivery
- Customers are encouraged to keep the exact amount available where possible
- COD may not be available for all locations, products, or order types
Sveston London reserves the right to restrict or disable COD for certain orders based on delivery conditions, operational requirements, or risk assessments.
3. Card Payments
We accept major credit and debit cards, including Visa and Mastercard.
- Payments are processed through secure and certified payment gateways
- Card details are not stored by Sveston London
- Transactions may require OTP verification or additional security checks
4. Tabby Payments
Tabby allows eligible customers to shop now and pay later through flexible installment plans.
- Subject to Tabby approval and eligibility requirements
- Payment plans are managed directly by Tabby
- Approval decisions are made solely by Tabby and not by Sveston London
5. Tamara Payments
Tamara offers flexible payment solutions, including installment-based payment plans.
- Subject to Tamara approval and eligibility requirements
- Customers may split purchases into installments according to Tamara's terms
- Payment schedules and approvals are managed directly by Tamara
6. Payment Security
Sveston London uses secure payment technologies and industry-standard security measures to help protect customer information.
- All payment transactions are encrypted
- Sensitive payment information is not stored by Sveston London
- Fraud detection and security monitoring systems may be utilized to protect customers and transactions
7. Order Verification
In certain circumstances, Sveston London may require additional verification before processing an order.
This may include:
- Payment confirmation
- Identity verification
- Address verification
- Fraud prevention checks
Orders may be delayed, placed on hold, or cancelled if verification requirements are not successfully completed.
8. Failed or Declined Payments
If a payment is declined, unsuccessful, or interrupted:
- The order may not be processed
- Customers may choose an alternative payment method
- Customers may contact support for assistance
Sveston London is not responsible for payment declines resulting from banking restrictions, insufficient funds, security controls, or third-party payment provider decisions.
9. Currency
Unless otherwise stated, all prices displayed on the website are shown in AED (United Arab Emirates Dirham).
Additional currency conversion fees, if applicable, may be charged by the customer's bank or payment provider.
Contact Information
For payment-related inquiries, please contact:
Sveston London reserves the right to update or modify accepted payment methods, payment policies, and payment procedures at any time without prior notice.
Customer Support