Terms & Conditions

Welcome to Sveston London. These Terms & Conditions govern your access to and use of the Sveston London website, products, and services. By accessing this website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions.

Sveston London is an international watch brand established in 1978, serving customers across the UAE, GCC countries, and global markets through retail, wholesale, corporate sales, and e-commerce operations.

Headquarters:

Office 1307, New Emirates NBD Tower

Dubai, United Arab Emirates

Customer Support:

[email protected]

[email protected]

Website:

www.svestonlondon.com

These Terms & Conditions shall be governed by the laws of the United Arab Emirates.

Sveston London processes and dispatches orders within the estimated delivery timelines displayed during checkout.

Delivery timelines are estimates only and may vary due to:

• Courier delays
• Customs procedures
• Public holidays
• Remote delivery locations
• Unforeseen operational circumstances

Risk of loss and ownership of products transfer to the customer upon successful delivery to the provided address.

Customers are responsible for providing accurate delivery information.

Sveston London shall not be responsible for delays caused by incorrect delivery details, customer unavailability, courier issues, or events beyond reasonable control.

Customers may request a return or exchange within 7 days of receiving the product, subject to the following conditions:

• Product must be unused, unworn, and in original condition
• Product must include original packaging, tags, warranty card, manuals, and accessories
• Proof of purchase must be provided
• Product must not show signs of wear, damage, misuse, alteration, resizing, or unauthorized repair

All returned items are subject to inspection and approval.

Products purchased during promotions, clearance sales, special campaigns, customized products, or items marked as non-returnable may not be eligible for return or exchange unless received in a defective or incorrect condition.

Refund requests are processed only after inspection and approval of returned products.

Approved refunds:

• Will be processed through the original payment method whenever possible
• May require additional processing time depending on banks or payment providers
• May exclude shipping or delivery charges unless otherwise required by law

Refund requests may be rejected if:

• The product has been used, worn, or damaged after delivery
• Original packaging or accessories are missing
• The return request falls outside the approved return period
• Damage results from misuse, accident, negligence, or unauthorized repair

All orders are subject to acceptance, verification, and product availability.

Sveston London reserves the right to:

• Refuse or cancel any order
• Verify payment information before processing
• Reject suspicious, fraudulent, or unauthorized transactions

Accepted payment methods may include:

• Cash on Delivery (COD)
• Credit & Debit Cards
• Tabby
• Tamara
• Other approved payment solutions

Prices, promotions, and product availability are subject to change without prior notice.

Order confirmation emails acknowledge receipt of an order request and do not constitute final acceptance of the order.

Sveston London reserves the right to cancel orders due to:

• Product unavailability
• Pricing inaccuracies
• Fraud prevention measures
• Technical issues
• Payment verification failures

Customers may request cancellation before an order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible, and the Return & Exchange Policy shall apply.

Sveston London reserves the right to cancel orders in cases including:

• Stock unavailability
• Pricing or system errors
• Suspicious activity
• Payment issues
• Regulatory requirements

Selected Sveston products may include a limited warranty covering manufacturing defects, where applicable.

Warranty coverage does not include:

• Normal wear and tear
• Battery depletion
• Improper use
• Water damage caused by misuse
• Accidental damage
• Strap damage
• Glass damage
• Cosmetic damage
• Unauthorized repair or modification

All warranty claims are subject to inspection and approval.

Product images, specifications, descriptions, and colors are provided for informational purposes only.

Actual products may vary slightly due to:

• Manufacturing updates
• Product improvements
• Screen settings
• Photography and lighting conditions

Sveston London does not guarantee exact visual representation of products displayed online.

Users agree to access and use the website only for lawful purposes.

Sveston London reserves the right to:

• Modify website content and features
• Suspend or discontinue services
• Restrict access to users who violate these Terms
• Update these Terms & Conditions without prior notice

Sveston London collects customer information necessary for:

• Order processing
• Delivery services
• Customer support
• Payment verification
• Legal and regulatory compliance

Information may include:

• Name
• Address
• Email address
• Phone number
• Payment details

Personal information is handled in accordance with applicable UAE laws and Sveston London's privacy practices.

To the fullest extent permitted by law, Sveston London shall not be liable for:

• Delivery delays
• Courier-related issues
• Website interruptions
• Technical failures
• Data loss
• Third-party service interruptions
• Indirect, incidental, or consequential damages

Use of the website and services is at the user's own risk.

This website and its services are intended for individuals who are at least 18 years of age.

By using this website, users confirm that they meet this age requirement.

Sveston London shall not be liable for any delay or failure to perform obligations resulting from events beyond reasonable control, including:

• Natural disasters
• War or conflict
• Government actions
• Pandemics
• Labor disputes
• Telecommunications failures
• Power outages
• Technical disruptions

All content available on this website, including:

• Logos
• Trademarks
• Brand assets
• Product images
• Website design
• Text content
• Marketing materials

is the property of Sveston London or its respective rights holders unless otherwise stated.

Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited.

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.