Return & Exchange Policy

Customers may request a return or exchange within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, unworn, and in its original condition
• The product must be returned with all original packaging, including the watch box, tags, warranty card, manuals, and accessories
• A valid proof of purchase (order confirmation or invoice) must be provided
• The product must not show any signs of wear, damage, misuse, alteration, resizing, or unauthorized repair

All return and exchange requests are subject to product inspection and approval.

Sveston London reserves the right to inspect all returned products before approving any return or exchange request.

Products that do not meet the eligibility requirements outlined in this policy may be rejected and returned to the customer.

Approval of a return or exchange is granted only after the product has successfully passed the inspection process.

The following items may not be eligible for return or exchange:

• Products purchased during promotional campaigns, special offers, or clearance sales
• Customized, engraved, or personalized products
• Products specifically marked as non-returnable at the time of purchase
• Gift cards, vouchers, or digital products (if applicable)

These products may only be eligible for replacement if received in a defective, damaged, or incorrect condition.

If a customer receives a defective, damaged, or incorrect product, they should contact Sveston London Customer Support within the applicable return period.

Upon review and inspection, Sveston London may offer:

• Product replacement
• Product exchange
• Appropriate resolution based on the nature of the issue

Supporting photographs or additional information may be requested to facilitate the review process.

Once a returned product has been inspected and approved, any applicable refund will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, financial institution, or third-party payment service involved.

Shipping and delivery charges may be non-refundable unless the return is due to a defective, damaged, or incorrectly supplied product.

For return and exchange requests, please contact:

Email:

[email protected]

[email protected]

Phone:

+971 56 779 1532

+971 4 225 7206

This Return & Exchange Policy is intended to ensure fairness, product integrity, and a smooth shopping experience for all Sveston London customers.

Sveston London reserves the right to update, amend, or modify this policy at any time without prior notice. Continued use of our website and services constitutes acceptance of the latest version of this policy.