Privacy Policy

When you visit our website, create an account, place an order, or communicate with us, we may collect the following information:

• Full name
• Contact details, including phone number and email address
• Billing and shipping address
• Order history and purchase details
• Payment-related information processed through secure third-party payment providers
• Communications between you and our customer support team
• Device, browser, IP address, and website usage information
• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for providing our services, improving the website, processing transactions, and fulfilling applicable legal obligations.

We may use your personal information for the following purposes:

• Processing and fulfilling orders
• Managing payments and transactions
• Arranging product delivery
• Providing customer support
• Processing returns, exchanges, refunds, and warranty requests
• Sending order confirmations, updates, and notifications
• Preventing fraud and unauthorized transactions
• Maintaining website security
• Improving website functionality and user experience
• Analyzing website performance and customer interactions
• Sending marketing communications where permitted
• Complying with applicable legal and regulatory requirements

Payment transactions made through our website are processed through secure third-party payment gateways and payment service providers.

Sveston London does not store full credit or debit card numbers on its own systems.

Payment services may include:

• Credit and debit card payment processors
• Tabby
• Tamara
• Other authorized payment service providers

Payment providers operate their own security, privacy, and data protection systems and may process payment information in accordance with their respective policies.

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when necessary to provide our services or fulfill our legal obligations, including:

• Payment service providers for transaction processing
• Tabby and Tamara for applicable payment and installment services
• Shipping and logistics partners for order delivery
• Website and technology service providers
• Fraud prevention and security providers
• Legal, regulatory, or government authorities where required by law

We aim to ensure that personal information is handled appropriately by service providers acting on our behalf.

We use essential first-party technology to keep the website secure, remember your cart and wishlist, operate checkout, and save your privacy preference. Essential technology cannot be disabled through our consent panel because the store cannot operate safely without it.

Optional providers are blocked until you grant the relevant consent. Google Analytics is used for website and ecommerce analytics. Microsoft Clarity is used on non-sensitive pages to create privacy-masked interaction metrics, heatmaps, and session replays that help us improve usability. Meta Pixel is used to measure advertising and campaign performance, and OneSignal supports optional browser notifications. Browser notifications also require a separate permission from your browser; accepting marketing technology does not subscribe you automatically.

When permitted, these technologies may be used to:

• Improve website functionality and user experience
• Remember preferences
• Analyze website traffic and performance
• Understand customer interactions
• Support website security
• Personalize content and offers where applicable

Analytics and campaign events may include the page viewed, search term, collection, product SKU or model, product category and variant, price, quantity, cart action, selected payment-method type, and order reference and value. Clarity is not loaded on checkout, order-confirmation, public order-tracking, or user-entered search-result pages. Form fields, gift messages, the virtual try-on, and the customer-support conversation are masked, and we do not identify visitors to Clarity with names, email addresses, or other customer identifiers. We do not send names, email addresses, phone numbers, delivery or billing addresses, card details, CVV, PINs, or one-time passwords to these browser analytics tools.

Microsoft may process pseudonymous device, session, interaction, and diagnostic information when Clarity is enabled. For more information about Microsoft’s handling of this data, see the Microsoft Privacy Statement.

You can accept, refuse, or customize optional categories in the consent panel and change your choice at any time through “Cookie settings” in the website footer. You can also manage cookies and notification permissions through your browser settings. Disabling optional technology does not prevent shopping or checkout, although disabling essential browser storage may affect core website functionality.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling orders and providing services
• Managing customer relationships
• Processing returns, refunds, exchanges, and warranty claims
• Maintaining business and transaction records
• Complying with legal and regulatory obligations
• Resolving disputes
• Protecting our legal rights

When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

Subject to applicable laws and regulations, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally applicable
• Withdraw consent for certain marketing communications
• Raise questions or concerns about the processing of your personal information

Requests may be subject to identity verification and applicable legal limitations.

To exercise applicable privacy rights, please contact us using the details provided below.

Sveston London takes reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss or misuse
• Alteration
• Unauthorized disclosure
• Destruction

We use appropriate security measures and access controls to protect customer information.

However, no website, electronic transmission, or online storage system can guarantee complete security. Customers should also take reasonable precautions when sharing personal information online.

Our website may use third-party services for various business and operational purposes, including:

• Payment processing
• Installment services such as Tabby and Tamara
• Shipping and logistics
• Website hosting and technology
• Analytics and website performance
• Fraud prevention and security

These third parties may operate under their own privacy policies and terms. Sveston London is not responsible for independent data processing practices that are outside our reasonable control.

If you access or use our website from outside the United Arab Emirates, please be aware that your personal information may be transferred to, stored, or processed in the UAE or other locations where our service providers operate.

By using our website, you acknowledge that your information may be processed in accordance with applicable laws and the terms of this Privacy Policy.

Sveston London may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be published on this page.

We encourage customers to review this Privacy Policy periodically to remain informed about how their personal information is handled.

Continued use of the website following an update constitutes acceptance of the revised Privacy Policy, to the extent permitted by applicable law.