Refund Policy

Refunds may be approved only after the returned product has been received and successfully inspected.

To be eligible for a refund:

• The product must be returned within the applicable return period (7 days from receipt)
• The product must be unused, unworn, and in its original condition
• The product must include the original packaging, warranty card, manuals, tags, and accessories
• Valid proof of purchase must be provided
• The product must not show signs of wear, damage, misuse, alteration, resizing, modification, or unauthorized repair

All refund requests are subject to review and approval.

All returned products are subject to inspection before a refund can be approved.

Refund approval will only be granted if the returned product satisfies all applicable return requirements.

If a returned item does not meet the required conditions, the refund request may be rejected and the product may be returned to the customer.

If a refund request is approved:

• Refunds will be issued through the original payment method used during purchase whenever possible
• Processing times may vary depending on banks, payment gateways, and financial institutions
• Customers will be notified once the refund process has been initiated

Please note that refund processing timelines are controlled by financial institutions and may require several business days to complete.

Unless otherwise required by applicable law, the following charges are generally non-refundable:

• Delivery or shipping charges
• Cash on Delivery (COD) service fees
• Payment gateway or transaction fees
• Any additional service charges associated with the order

Refund requests may be rejected if:

• The product has been used, worn, damaged, or altered after delivery
• Original packaging, accessories, manuals, warranty cards, or tags are missing
• The return request is submitted outside the applicable return period
• Damage is caused by misuse, negligence, accident, improper handling, or unauthorized repair
• The product was marked as non-returnable at the time of purchase
• The product was purchased during a clearance sale, special promotion, or final sale event, unless found to be defective

If a customer receives a defective, damaged, or incorrect product, they should contact Customer Support within the applicable return period.

After review and verification, Sveston London may provide one of the following resolutions:

• Product replacement
• Product exchange
• Repair (where applicable)
• Refund (if replacement or exchange is not reasonably available)

Additional information or supporting photographs may be requested to facilitate the review process.

Orders cancelled before dispatch may be eligible for a full refund.

Once an order has been shipped, cancellation may no longer be possible, and the standard Return, Exchange, and Refund procedures will apply.

Refund eligibility for cancelled orders remains subject to payment verification and internal review.

Sveston London reserves the right to refuse refund requests in cases involving:

• Suspected fraud
• Abuse of return or refund policies
• False claims
• Unauthorized transactions
• Violations of applicable Terms & Conditions

Appropriate investigations may be conducted before a refund decision is made.

Sveston London reserves the right to update, amend, or modify this Refund Policy at any time without prior notice.

Continued use of the website and services constitutes acceptance of the latest version of this policy.